📋 Introduction

Welcome to eRkab Rider, operated by Rekab Solutions for Transportation Services ("we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

By using eRkab Rider, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the app.

📱 Information We Collect

Personal Information

• Full name and gender
• Phone number (used for login and verification)
• Email address

Location Information

• Real-time GPS location while using the app to show nearby services and track your ride
• We request location access only while the app is in use

Usage Information

• Booking history and trip details
• Device information (model, OS version)
• App interaction logs for debugging and improvement

Push Notification Token

• FCM device token to send booking confirmations, driver updates, and service notifications

🎯 How We Use Your Information

• To create and manage your rider account
• To process and confirm shuttle bookings
• To show your real-time location on the map and match you with nearby services
• To send you booking confirmations and ride updates via push notifications
• To provide customer support
• To improve app performance and user experience
• To comply with legal obligations

📍 Location Data

eRkab Rider requests access to your device location while the app is in use to:

• Show available shuttle services near you
• Display your position on the live tracking map
• Help drivers locate pickup points accurately

We do not collect your location in the background or when the app is closed.

🔗 Sharing Your Information

We do not sell your personal information. We may share data only with:

• Service Drivers: Your name and pickup location are shared with your assigned driver to complete the ride
• Service Providers: Trusted third-party providers who help us operate the app (e.g., Firebase for notifications and analytics)
• Legal Authorities: When required by law or to protect our rights

🔐 Data Security

We use industry-standard security measures including HTTPS encryption, secure token-based authentication, and access controls to protect your personal data.

However, no method of transmission over the internet is 100% secure. We strive to protect your information but cannot guarantee absolute security.

🗑️ Data Retention & Deletion

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at the email below.

Upon request, we will delete your personal information within 30 days, except where retention is required by law.

👶 Children's Privacy

eRkab Rider is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it immediately.

🔔 Push Notifications

We send push notifications for booking confirmations, driver status updates, and service alerts. You can disable notifications at any time through your device settings. Disabling notifications will not affect your ability to use the app.

🌍 Third-Party Services

Our app uses the following third-party services, each with their own privacy policies:

• Firebase (Google): Push notifications, crash reporting, and analytics
• OpenStreetMap / ArcGIS: Map tiles for live tracking

✏️ Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for location access at any time via device settings
• Opt out of marketing communications

🔄 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page. Continued use of the app after changes constitutes acceptance of the updated policy.

📧 Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

Rekab Solutions for Transportation Services
Email: info@erkab.sa
Phone: 920000354